Privacy Policy

1. Who we are

Zaque is a business consulting firm registered in Bogotá, Colombia, offering advisory services to early-stage founders. Our registered address is Calle 100 #8-60, Bogotá. For privacy-related inquiries, contact us at [email protected].

2. What personal data we collect

We collect personal information in the following situations:

• Contact form submissions: name, email address, phone number (optional), and the message you provide.
• Pre-session questionnaires: business description, financial summaries, and other information founders share before advisory sessions.
• Email correspondence: any information included in messages you send to us.
• Website usage data: pages visited, time on site, browser type, and approximate location — collected via cookies and analytics tools (see Section 6).

We do not collect sensitive personal data (health, ethnicity, political opinions, etc.) and do not knowingly collect data from persons under 18.

3. How we use your information

We use collected information to:

• Respond to enquiries submitted through the contact form
• Prepare for and conduct advisory sessions
• Produce written summaries and documents as part of our services
• Send service-related communications (session confirmations, document delivery)
• Improve our website and understand how visitors use it
• Comply with legal obligations applicable to us

We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing emails.

Legal basis: processing is carried out on the basis of your consent (for form submissions and cookies), legitimate interest (for website analytics), and contractual necessity (for service delivery during active engagements).

4. How long we retain data

We retain personal data only as long as necessary for the purpose for which it was collected:

• Contact form enquiries (not leading to an engagement): deleted after 12 months.
• Active client data (session notes, documents, correspondence): retained for the duration of the engagement and for 3 years afterward for reference purposes.
• Website analytics data: aggregated and retained for up to 24 months.

You may request deletion of your data at any time (see Section 7).

5. Data sharing with third parties

We do not sell personal data. We share information only in the following circumstances:

• Service providers: we use third-party tools for email hosting, website analytics, and document storage. These providers process data on our behalf under data processing agreements.
• Legal requirements: if required by Colombian law, court order, or regulatory authority.
• Business transfers: if Zaque is involved in a merger or acquisition, personal data may be transferred to a successor entity under equivalent protection commitments.

We do not share client information with investors, other clients, or referral networks.

6. Cookies and tracking

Our website uses cookies to support basic functionality and to understand how visitors navigate the site. We use:

• Essential cookies: required for the site to function. Cannot be disabled.
• Analytics cookies: help us understand site traffic and page performance.
• Preference cookies: remember your choices such as cookie consent status.

You can manage your cookie preferences at any time through our Cookie Policy page.

7. Your rights

Under Ley 1581 de 2012, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to our legal retention obligations.
• Objection: object to processing based on legitimate interest.
• Withdrawal of consent: withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Complaint: lodge a complaint with Colombia's Superintendencia de Industria y Comercio (SIC), the national supervisory authority for data protection.

To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.

8. Data security

We take reasonable measures to protect personal data from unauthorized access, alteration, or disclosure. These include access controls on our systems, use of encrypted communications for sensitive document exchange, and limiting access to client information to team members directly involved in the engagement.

In the event of a data breach that affects your rights, we will notify you and, where required, the SIC within the timeframes established by applicable law.

9. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from persons under 18. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will delete that information promptly.

11. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If changes are significant, we will notify active clients by email. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

12. Contact

For any questions or requests regarding this policy or your personal data:

• Email: [email protected]
• Address: Calle 100 #8-60, Bogotá, Colombia
• Phone: +57 320 594 7168